Digital items (ebooks and audiobooks): Because digital items are delivered immediately, no refunds will be given for these products. If you experience technical difficulties downloading/accessing your ebook or audiobook, please contact firstname.lastname@example.org.
In the event of a duplicate purchase, please email email@example.com for a refund.
Paperback/Hardcover books: Due to the personalized nature of these products, signed paperbacks and hardcovers are non-returnable. If your shipment is damaged upon arrival, please contact firstname.lastname@example.org to discuss exchange/replacement options.